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Everyone who has experienced sexual abuse or violence deals with it differently.
Some people might feel anxious, not want to talk to anyone, take drugs or drink alcohol, have flashbacks or nightmares, have sexual problems, feel depressed and sometimes, can feel alone. But, you don’t have to deal with this alone.
If you feel you need to talk to someone straight away, you can text or call 1737 for free to talk to a trained counsellor until you can get to your appointment.
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Am I entitled to ACC counselling?If you have experienced sexual violence or abuse, rape, unwanted sexual contact or indecent assault in NZ you may be eligible for Sensitive Claims counselling.
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How do I find a provider?You can either view our available counsellors on our website or contact us and we will help you find the right person for you.
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How do I make an appointment?1. You can call us directly to make an appointment, or 2. Book a convenient time using the “Book a Session” link on our website
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How long do I have to wait to see someone?The current wait time is a couple of days to 1 week.
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Do I have to pay for my sessions?Not if you qualify for ACC Sensitive Claims counselling or if your GP sends us a referral.
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How long after the trauma can I seek counselling?There is no time limit.
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How do I get to appointments if I don’t have transport?ACC can help with providing transport, please call the ACC Sensitive Claims unit on 0800 735 566.
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What if I don’t like my therapist?That’s no problem, just let us know and we will work to find you another more suitable therapist.
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How long is the process and how many sessions am I entitled to?Initially, you are entitled to 8 sessions. Then, once a Supported Assessment has taken place, ACC will confirm how many more sessions you are entitled to.
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What can I expect from my first session? What happens?In your first session, your therapist will ask some questions to get to know you. This will include a couple of basic questions about what happened and they will take some notes. Anything you share with your Counsellor is private and they aren’t allowed to tell anyone about what was discussed in your session unless you are at risk to harm yourself or someone else.
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Do I have to talk to the Police and tell them what happened?No, you do not have to tell the Police if you don’t want to.
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